DISPUTE RESOLUTION POLICY 

All capitalized terms used in this document and not otherwise defined shall have the meanings assigned to them in the Terms & Conditions.

1. COMPLAINTS

The player may reach out to our customer service team to submit any complaints related to our services.

1. You may contact our customer service team in accordance with the instructions available on the Website to submit any complaints concerning our services.
2. Complaints are reviewed by the support department and escalated within the organization if the support staff is unable to resolve the matter immediately. You will be informed about the status of the complaint to a reasonable extent.
3. If the dispute requires resolution at the casino management level, you may contact any independent organization, gaming authority, or licensing regulator indicated on the Website.
4. In the event of a dispute, you agree that server logs and records shall serve as the final authority in determining the outcome of any claim. You further agree that, in the unlikely case of a discrepancy between the result displayed on your screen and the game server result, the result recorded on the game server shall prevail. You acknowledge and agree that our records constitute the final authority regarding the terms and conditions of your participation in the relevant online gaming activity and the outcomes of such participation.
5. If we need to contact you regarding a dispute, we will use any contact information provided in your account.

2. ARBITRATION

Our Terms and Conditions are governed by the laws of Costa Rica. The parties agree that any dispute, controversy, or claim arising from or related to the Terms and Conditions, including their breach, termination, or invalidity, shall be subject to the exclusive jurisdiction of Costa Rica.