KYC Policy

All capitalized terms used herein and not defined herein shall have the meanings assigned to them in the Terms & Conditions.

The Company follows and complies with the Know Your Customer principles, which are designed to prevent financial crime and money laundering through proper client identification and due diligence procedures.

The Company reserves the right, at any time, to request any KYC documentation it considers necessary to verify the identity and location of a user on the Website. The Company may restrict services, payments, or withdrawals until the user’s identity is sufficiently verified, or for any other reason at its sole discretion in accordance with the applicable legal framework.

We apply a risk-based approach and conduct strict due diligence checks as well as continuous monitoring of all clients, customers, and transactions. In accordance with anti-money laundering regulations, three levels of due diligence are applied depending on the risk level, transaction type, and customer profile.

SDD – simplified due diligence is applied in cases of extremely low-risk transactions that do not exceed the established thresholds.

CDD – customer due diligence is the standard verification procedure and is applied in most cases for customer identification.

EDD – enhanced due diligence is applied to high-risk customers, large transactions, or special circumstances.

1. Documents

Below is a list of different types of documents and information that may be requested from the user (Documents) depending on the applicable screening type described above:

1.1. The minimum identification data set includes:

  1. full name;
  2. date of birth;
  3. permanent residence address;
  4. identification number;

1.2. The primary identification documents include:

  1. a valid passport or ID card;
  2. a document confirming the user’s permanent residence address at the current time (utility bill, bank account statement, etc.), issued no more than 6 months ago.

1.3. Additional identification documents may include:

  1. an additional national identity document (driver’s license, military ID, etc.);
  2. photographs of the user holding an open passport next to their face, clearly visible and readable;
  3. a photo of the front side of a bank card showing the first 5 and last 4 digits, the cardholder’s name, and the expiration date, all clearly readable.

1.4. Submitted documents may be rejected for the following reasons:

  1. the address or name on the documents does not match the account information;
  2. documents or copies are unclear or illegible;
  3. documents are damaged;
  4. documents do not confirm the user’s age, name, or other required information;
  5. documents are unreadable;
  6. unacceptable documents are provided (for example, submitting a document that is not accepted for ID verification or providing an envelope instead of an actual utility bill);
  7. any other reasons deemed appropriate by the Company’s employees or contractors.

1.5. After Documents are uploaded, the user will receive a Temporarily Approved status and the Documents will be reviewed by the Company. The KYC Team has up to 24 hours to review the Documents and notify the user via email of the outcome: (1) Approved; (2) Rejected; (3) Additional information required (with no change in status).

1.6. Users with a Temporarily Approved status may continue using the platform; however, their ability to complete withdrawals will be limited.

1.7. Based on the results of the document review, the Company makes a final decision. If the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system. The ticket number and an explanation are communicated to the user.

1.8. If a user fails to successfully pass the KYC verification, they will not be permitted to make any further deposits or withdrawals.

1.9. If a user successfully completes the KYC process, prior to any withdrawal request, both automated and manual checks are conducted on the user’s activity and balance to ensure that the withdrawn funds result from legitimate activity on the platform.

1.10. Under no circumstances is a user permitted to transfer funds directly to another user.