Privacy Policy
All capitalized terms used in this document and not otherwise defined have the meanings assigned to them in the Terms & Conditions.
1. Introduction
1.1. This Privacy Policy, last updated on 01/04/2023, describes the data processing practices applied by the Company. At the Website, we aim to keep things simple and convenient for our customers, which includes being clear, transparent, and open about what information we collect, as well as how and why we use it. This page therefore provides detailed explanations.
1.2. This Policy explains how we handle your personal data, whether you are simply browsing, making a deposit, or playing any of our games. It also contains information you may not already be aware of regarding your data protection rights, the situations in which we collect and share information about you, and how we use it to tailor the marketing you receive. We encourage you to read all sections carefully.
1.3. If any significant changes are made to this Policy, we will notify you accordingly.
1.4. Please be aware that all our employees regularly undergo Information Security training and are required to comply with confidentiality obligations, as well as internal policies and procedures, whenever they process your information.
1.5. We hope you find this page useful. However, if you have any questions or concerns regarding Data Protection, please feel free to contact our Data Protection Officer via our contact email.
2. Privacy policy promise
2.1. The Company always values and respects the privacy of every customer. Your privacy matters both to you and to us, and we therefore make the following commitment:
2.2. The Company is dedicated to safeguarding your privacy. We believe that using your personal information should help make our services simpler and better for you. We will always ensure your personal data is kept secure. We will be transparent about why we collect your personal information and how it is used. Whenever you have choices or rights, we will explain them clearly and respect your decisions.
2.3. To request a withdrawal, a player must wager the active deposited amount at least once before the withdrawal is processed. This requirement complies with anti-money laundering regulations.
2.4. The Company reserves the right to apply additional methods and procedures to verify a client`s identity (Know Your Client) when deposits are made to an account. This may include, but is not limited to, providing a selfie with an identification document. To verify a player`s account, casino management may request documents such as identification, payment method confirmation, and utility bills, provided in either the Latin or Cyrillic alphabet. If the player is unable to supply documents in these alphabets, the casino reserves the right to request video verification in which the player presents their documents.
2.5. Players who deposit in CAD may withdraw funds only via EcoPayz, Interac, Instadebit, and iDebit. A minimum deposit using these payment methods is required in order to enable withdrawals.
2.6. The Company reserves the right to place a phone call to the number listed in the client`s account, as this may be a necessary part of the KYC process. No withdrawals will be processed until the account has been fully verified.
3. What personal information is gathered and when
3.1. When registering an account:
3.1.1. your personal information, including your name, email address, postal address, telephone or mobile number, gender, or date of birth;
3.1.2. photographic identification and documents confirming your address (for due diligence purposes)
3.1.3. banking and financial information (to verify the source of funds when a transaction is involved)
3.1.4. your account access details, such as your username and password
3.2. Through your use of our Services:
3.2.1. details about how you interact with our products and services
3.2.2. information regarding your online browsing activity on the Website – please refer to our Cookies Policy for further details;
3.2.3. information about the devices used to access our Services (such as device model, operating system, IP address, browser type, or mobile device identifier)
3.2.4. phone call recordings – we may monitor or record calls with you. This may be done to ensure your instructions are followed correctly, to address questions or issues, for regulatory compliance, to improve service quality, for staff training, or to detect and prevent fraud or other unlawful activities
3.2.5. information you voluntarily provide to us or that is otherwise publicly available, such as data from social media profiles
3.3. Special categories of data
3.3.1. personal data collected by the Company may include certain “special categories of data”, such as information related to health (responsible gambling related) (see Section “Why do we collect your Personal Data and on what basis”).
3.3.2. we apply additional safeguards to protect your sensitive personal data and ensure its confidentiality (see Section “Security of your data and confidentiality”).
4. Why do we collect your personal data and on what basis?
4.1. We acknowledge the trust and confidence our customers place in us as a service provider. In return, the Company is transparent about the reasons for collecting your data. Primarily, your information is required to deliver the services and products you request. Additionally, your data is used to personalize and enhance your experience when using our services, as well as to contact you from time to time with important information. In certain situations, we are also required to collect and process your information in order to comply with legal obligations. Under data protection laws, we must identify a lawful basis for processing your personal data, and different processing activities may rely on different legal bases.
4.2. Under the contract – where processing is necessary for the performance of a contract to which you are a party. Our T&Cs, accepted by you at the time of registration, define the terms of the contract and the services we provide:
4.2.1. To provide our services to you in accordance with the contract
a. to deliver gaming and betting services, activities, or online content, to supply related information, and to respond to your requests and inquiries;
b. for service administration purposes, such as password reminders, operational messages including site maintenance notices, updates to our Privacy and Cookies Policy or T&Cs, informing you if your account becomes dormant, and asking whether you wish to continue using it before it is closed;
c. to process your transactions;
4.3. Under legitimate interests – where processing is necessary for the purposes described below, provided that our interests are not overridden by your interests, rights, or freedoms. To assess whether we can rely on this basis, we consider factors such as the information provided to you when you shared your data, your reasonable expectations regarding data processing, the nature of the data, and the potential impact of the processing on you.
4.3.1. To personalize your experience
a. to provide a more relevant and tailored service, for example by using your playing history to offer personalized recommendations and products;
b. if you are logged in or subscribed to marketing offers, you will receive a personalized service. If you do not wish to receive such services, you may unsubscribe from marketing communications or disable personalization by contacting Customer Service or emailing our Data Protection Officer.
4.3.2. To improve our services and products
a. to ensure a user-friendly and efficient online navigation experience;
b. to carry out analysis and research in order to enhance the services provided by the Company;
c. testing new systems and reviewing upgrades to existing systems;
d. assessing marketing effectiveness, as well as conducting market research and training;
e. customer profiling, statistical analysis, and trend evaluation aimed at developing and improving our products and services.
4.3.3. To contact and interact with you
a. to communicate with you regarding our services via phone, email, post, or social media;
b. to manage promotions and competitions in which you choose to participate;
c. to invite you to participate in and manage customer surveys, questionnaires, and other market research activities conducted by the Company or by third parties on our behalf. Participation in such activities is voluntary, and if you inform us that you do not wish to be contacted for market research, we will respect your decision without affecting your ability to use our services;
d. to respond to your inquiries and handle complaints.
4.3.4. To make your gaming experience safer and more enjoyable
a. to prevent, deter, or detect the use of third-party software in peer-to-peer gambling;
b. to prevent, deter, or identify any activities carried out in violation of our T&Cs;
c. to conduct affordability checks to ensure you have adequate funds to use our Services.
4.4. Special categories of data
4.4.1. We will process such data only if:
a. you have provided your explicit consent;
b. it concerns personal data that you have made publicly available;
c. it is required for the establishment, exercise, or defense of legal claims;
d. it is necessary for reasons of significant public interest, based on European Union or Member State law.
5. When do we share your personal information?
5.1. As a general rule, we do not share your personal information with third parties outside the Company group for marketing purposes. However, there are certain situations in which we may share your personal data with other companies, with third parties that provide services on our behalf, or with other third parties in order to meet our legal obligations. This may also occur in the event of a merger, acquisition, or business sale, where customers` personal information may be included as part of the transfer. In such cases, we will inform you before your personal data is transferred. Whenever data is shared, we ensure it is used solely for the purposes described in this Privacy Policy.
5.2. We may share personal data with third parties in the following situations:
5.2.1. when required by a regulatory authority and or in accordance with applicable legal provisions;
5.2.2. when we instruct and authorize the financial institution holding an Account Holder`s account to disclose information requested by a regulator in relation to that account;
5.2.3. where necessary to establish, exercise, or protect our legal rights;
5.2.4. for verification, affordability assessments, and fraud prevention purposes, personal data may be transferred to third parties;
5.2.5. with service providers that support the delivery of our services, including companies that assist with technology solutions, data storage and aggregation, payment processing, or the provision of relevant online advertising for our products and services;
5.2.6. with external auditors who may perform independent reviews as part of our accreditation processes;
5.2.7. with any organization to which we sell or transfer, or negotiate the sale or transfer of, any part of our business or any rights or obligations under agreements we have with you. If such a transfer occurs, the recipient may use your personal data in the same manner as the Company;
5.2.8. with any successors to our business; or
5.2.9. with the relevant regulatory authority in connection with self-exclusion matters.
6. How long my data will be kept?
6.1. We will retain your information only for as long as necessary to achieve the purposes for which it was collected.
6.2. While you remain a customer, we are required to keep your information in order to meet our legal and contractual obligations. After you stop using the Company Services, we will still retain your personal information for a certain period. There are several reasons for this retention, including:
6.2.1. to comply with legal requirements under EU or local laws (for example, anti-money laundering or licensing regulations);
6.2.2. to establish, exercise, or defend legal claims (such as potential negligence claims);
6.2.3. to fulfill our contractual rights and obligations related to the relevant information;
6.2.4. our legitimate interests, where appropriate balancing tests have been carried out;
6.2.5. to comply with guidance issued by relevant data protection authorities.
7. Your rights & choices over your personal information
7.1. In accordance with applicable law and subject to certain conditions, you have several rights regarding the personal information we hold about you. To exercise any of these rights, you should contact our Data Protection Officer using our contact email. These rights include the right to access, correct, or delete your personal data, the right to object to the processing of your information, the right to withdraw consent, and the right to data portability. You also have the right to lodge a complaint with your data protection authority if you are concerned about how your information is processed. In addition, you have rights related to automated decision-making and profiling.
7.2. The personal information requested during registration is mandatory, unless clearly stated as optional. This information is required to process your registration, communicate with you, and comply with applicable gambling and financial regulations. If you choose not to provide this information, you will unfortunately be unable to use our services.
7.3. Right to access and correct your information. You are entitled to request a copy of the personal data we hold about you, known as a data subject access request. You also have the right to request that any information we hold that is inaccurate or has changed since it was first provided is corrected or removed. These requests are free of charge and may be submitted by emailing our Data Protection Officer or by contacting Customer Services via our contact email.
7.4. Right to delete your data. In certain situations, you may request the deletion of the personal information we hold about you, also known as the right to be forgotten. This applies when:
7.4.1. the information is no longer required for the purpose for which it was originally collected, as described in this Privacy Policy;
7.4.2. you previously gave consent for the use of your information but later withdraw that consent, and no other legal basis for processing applies;
7.4.3. we process your information based on legitimate interests and cannot demonstrate compelling legitimate grounds to continue such processing;
7.4.4. there is no lawful basis under data protection law for processing your information;
7.4.5. the information must be erased in order to comply with a legal obligation.
This right is subject to mandatory data retention periods under EU or local laws.
7.5. Right to restrict processing. You have the right to request that we limit the processing of your personal information. When processing is restricted, we may continue to store your data but will not otherwise use it. We maintain records of individuals who have requested restrictions to ensure these limitations are respected in the future. This right applies when:
7.5.1. you contest the accuracy of your personal information while we verify its correctness;
7.5.2. the processing is unlawful and you oppose the deletion of the data, requesting restriction instead;
7.5.3. we no longer require the data, but you need it to establish, exercise, or defend a legal claim; or
7.5.4. we process your information based on our legitimate business interests and you object, while we assess whether those interests override your rights.
7.6. Right to data portability. You have the right to receive the personal information you have provided to us in a commonly used, machine-readable format. This enables you to obtain and reuse your data for your own purposes across different services. For example, if you choose to move to another provider, this right allows you to transfer, copy, or move your information securely between our systems and those of another provider without affecting its usability. This right is not absolute and applies only where the processing of your information is:
7.6.1. based on your consent or necessary for the performance of a contract; and
7.6.2. carried out solely by automated means
7.7. Right to object. Depending on your particular circumstances, you have the right to object to the processing of your personal information when such processing is:
7.7.1. based on our legitimate business interests, including profiling; or
7.7.2. carried out for research and statistical purposes. You also have the right to object to the use of your personal information for direct marketing purposes, including profiling.
7.8. Right to withdraw consent. Where we rely on your consent as the legal basis for processing your personal information, such as for sales and marketing communications, you have the right to withdraw your consent at any time. We aim to make withdrawal of consent simple, for example by providing an unsubscribe option in every communication you receive from us. If this option is not available, you may contact our Data Protection Officer at our contact email, and we will address the issue promptly.
7.9. Rights related to automated decision-making, including profiling. We may use automated systems to make certain decisions based on your personal information. This allows us to ensure decisions are made efficiently, fairly, and accurately, based on available data. Such automated decisions may influence the products, services, or features offered to you now or in the future, or your ability to access our services. Automated decision-making may be used in the following cases:
7.9.1. tailoring products and services – we may place you into groups with similar customers to analyze preferences and needs and to provide a more personalized experience;
7.9.2. fraud detection – we use your personal data to assess and identify potential fraud or money laundering. If a risk is identified, your account may be blocked or suspended;
7.9.3. account opening – when you open an account, we verify that the relevant product or service is suitable for you and that you meet the required conditions, which may include checks related to age, residency, nationality, or financial status;
7.9.4. risk assessment related to your bets. Data protection laws are designed to protect individuals from harm that may result from decisions, including profiling, made without human involvement. You have the right not to be subject to a decision, including profiling, that is based solely on automated processing of your personal information and that produces legal effects or similarly significant impacts on you.
Please note that this right does not apply where the processing is:
• necessary for entering into or performing a contract with you; or
• authorized by law; or
• based on your explicit consent.
Any requests relating to this Section should be directed to our Data Protection Officer via our contact email.
We will respond to requests made under this Section without undue delay and within one month of receiving the request. Where necessary, and upon prior notice, this period may be extended by an additional one (1) month, taking into account the complexity of the request and the number of pending requests. If a request is refused, we will provide a justification. Where a request does not meet the requirements of applicable data protection law, we reserve the right to either (a) charge a reasonable fee reflecting the administrative costs of providing the information or carrying out the requested action, or (b) refuse the request.
8. Security of your data and confidentiality
8.1. We are committed to safeguarding the personal information you provide to us. We take all reasonable measures to ensure that any information collected by the Company is handled securely and in accordance with this Privacy Policy and applicable data protection standards. To this end, we have implemented strong procedures and technologies designed to protect your data from unauthorized access or misuse.
8.2. Our payment service providers encrypt your credit card information. To protect our customers` confidential data, we cooperate exclusively with trusted and reputable payment providers.
8.3. The security of our systems and applications is reviewed and tested several times each year by independent third-party security specialists. In addition, we operate an Intrusion Detection System that monitors network traffic around the clock to identify potential attacks or intrusions.
8.4. We maintain a dedicated fraud prevention department and use advanced systems to identify and prevent suspicious activity, ensuring that the Company remains a safe and secure environment.
8.5. Any account suspected of involvement in suspicious activity may be suspended and thoroughly investigated. If you notice any unusual activity on your account, such as unfamiliar transactions or unexpected balance changes, please contact us immediately.
9. Complaints
9.1. If you wish to submit a complaint regarding how your personal data has been handled, you may contact us for an investigation by emailing our Data Protection Officer at our contact email.
9.2. If you are not satisfied with our response or believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with your national data protection authority.
10. Changes to the privacy policy
10.1. This Privacy Policy may be revised from time to time to reflect changes in our practices or regulatory requirements, and you are encouraged to review it whenever you provide personal information to us. The date of the latest update will be displayed on this page. If you do not agree with any changes, you should stop submitting personal information to the Company and discontinue use of our Services. By continuing to provide personal data or use our Services, you will be considered to have accepted the updated Privacy Policy. You may also close your account at any time. If material changes are made to this Privacy Policy, for example affecting how we intend to use your personal information, we will provide a more prominent notice, which may include email notification for certain services. You will be required to explicitly accept such changes in order to continue using the Services, and the changes will take effect immediately upon acceptance.
11. Your obligations
11.1. By using the Website and submitting your personal data, you confirm that the information you provide to the Company is true, accurate, and complete. You are also required to notify us promptly of any changes to your information to ensure it remains current and accurate.
11.2. If you are found to be in breach of these obligations, or if we have reasonable grounds to believe that the information you provided is false, incomplete, or otherwise inconsistent with Data Protection Law or this Privacy Policy, we reserve the right to refuse your registration application or to suspend or terminate your account immediately without prior notice. In such cases, you will not be entitled to any compensation arising from the rejection of your application or the suspension or termination of your account.